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///100,000-User Automation

Case Study

Automation for
100,000 Users

How Mentat helped an undisclosed state/local government design and implement a new automation platform to fully manage provisioning and configuration for more than 100,000 users

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The Challenge

Modernizing brittle operations for 100,000+ users

The client had expensive on-premises infrastructure, no cloud footprint, and difficult CJIS security requirements that made modernization risky and complex.

In addition to daily service outages, the environment depended on antiquated operating practices such as spreadsheets for change management, overlapping tools, and duplicate scripts written in multiple languages.

The client needed to rethink how systems and hardware were provisioned and configured in order to stabilize an environment supporting more than 100,000 users.

Executive leadership chose to improve service availability and security by modernizing operations and migrating dozens of applications into Azure Government.

Our Solutions

Azure DevOps Orchestration

Mentat leveraged Azure DevOps to orchestrate engine, Azure Kubernetes Service, and hosted build agent workflows, while automating and deploying Ansible Tower to manage configuration consistently.

Infrastructure as Code

Terraform and Terragrunt were implemented with custom statefile management so all multi-cloud builds could be provisioned and governed through automated workflows and repeatable controls.

Secure Artifact Management

JFrog Artifactory was used in a high-availability pattern to host binaries and containers, with Prisma Cloud deployed into Kubernetes clusters to manage security and support VMware NSX-T based secure enclave services.

Scalable and Future-Ready Platform

The result was a secure, scalable, and automated platform that improved operational efficiency while supporting a user population of more than 100,000.

Technologies Used

Automation platform across cloud and on-prem

A stack spanning Azure, AWS, VMware, infrastructure as code, configuration management, and security tooling.

100,000+

Users supported

Multi-cloud

Azure, AWS, VMware

CJIS

Security-led design

Operational foundation

The platform unified provisioning, configuration, and secure artifact management into a single delivery model built to scale.

Azure Platform

Azure Kubernetes Service (AKS)Azure DevOpsNSGsVNETsStorage

AWS & Hybrid Infrastructure

VPCsSubnetsEC2sILBsEBSEKSVMwareNSX-TVxRail

Automation & Security

Ansible TowerTerraformTerragruntPrisma CloudElasticsearchJFrog Artifactory

The Results

Faster recovery, fewer outages, and repeatable automation

Mentat transformed fragmented provisioning and configuration practices into a secure automation platform that improved visibility, reliability, and operational speed.

Designed to support 100,000+ users

Visibility outcome

Instant

Near real-time visibility into CR errors across thousands of devices

The network team could locate and resolve issues faster and with more reliability once the automation and visibility stack was in place.

Speed outcome

5 minutes

Deployment process reduced to minutes

Provisioning workflows that previously depended on fragmented manual effort were standardized into a rapid deployment process.

Automation outcome

5–20 minutes

Configuration management jobs fully automated

Configuration jobs ran in minutes instead of requiring weeks or months of inconsistent manual work.

Recovery outcome

Automated

Mean time to recovery reduced through automation and tagging

Operational teams gained faster recovery paths because infrastructure, tagging, and remediation patterns were automated.

Reliability outcome

Zero

Daily outages reduced to monthly occurrences

A more stable platform dramatically reduced the frequency of recurring outages across the environment.

Frequently asked questions

Questions about the 100,000-user automation program

Who was the 100,000-user automation platform built for?

Mentat helped an undisclosed state/local government replace brittle, spreadsheet-driven change control with a secure automation platform for provisioning and configuration serving more than 100,000 users.

What stack did Mentat use on the 100,000-user program?

Published solutions include Azure DevOps orchestration, Azure Kubernetes Service and hosted agents, Ansible Tower for configuration, Terraform and Terragrunt with custom state management, JFrog Artifactory, and Prisma Cloud in Kubernetes—supporting a multi-cloud operating model across Azure, AWS, and VMware.

What reliability and speed outcomes were published?

Published results include near real-time visibility into errors across thousands of devices, deployment processes reduced to about 5 minutes, configuration management jobs automated into 5–20 minute runs, faster mean time to recovery, and daily outages reduced to monthly occurrences. Details: https://www.mentat.cloud/case-studies/government-automation-100k-users.

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